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Your feedback not only fuels our growth but also guides fellow reptile parents on their journey.
Reptile parents are asking
Here are some frequently ask questions, and we have the answers for ya~
Are those enclosure stackable?
Absolutely! Our V2 stackers work on all Phailozoo enclosures. We also have 36'' spacer cabinets, and 48'' spacer cabinets
Just remember, these Phailozoo reptile tanks are rebels. They won't jive with stackers from any other brand. So make sure to keep 'em in their own league!
Lock Recommandation?
While our lock development may take a while (our production director Jack is busyyy doing everything!), rest assured that we've designed our tank with small door gaps and used tempered glass for the doors. No small reptiles will get stuck and meet their untimely demise between those doors! In the meantime, we have some recommendations for you as well! Check this out these 2 options:
Make sure you get two locks for both sliding doors.
How to assemble the tank?
Please check out our Help center for more detailIf you still have problem when putting it together, please contact us right away. Our customer service is within 24h.
If you still have problem when putting it together, please contact us right away. Our customer service is within 24h.
How to install the columns?
It might be confusing for you, we are here to help.
1.How to identify the front column and back column?
2. How to install the front column and back column?
Video demonstrations:
2: How to install the front column and back column
For more detail, visit our Help Center
How to install the stackers?
Make sure you unscrew the 4 top corners of the bottom enclosure, and the 4 bottom corners of the top enclosure.
How to join the Phailozoo fam affiliate program?
Please visit our Affiliate page for more detail
Join our sales affiliate program if you have more than 10K TikTok/Instagram followers and share reptile videos. Upon approval, receive an affiliate link to promote and earn commissions.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Do you ship internationally outside of the US?
We are currently only send to within the state and Canada. If you want to ship item outside of the U.S and Canada, please email us your address and we will quote you for the shipping. We run discounts and promotions all year, so stay tuned for exclusive deals.
Drop Us A Message
Feel free to contact us via Email, or fill out the form. We will get back to you ASAP. Our customer support answering time is within 24 hours.
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